Account & Login
Sign in, approval and password resets.
Workouts & Meals
Your plans, trainer and daily schedule.
Progress Tracking
Logging workouts, meals and body stats.
Privacy & Data
Your data and deleting your account.
Frequently asked questions
Quick answers to the things members ask us most.
Account & Login
How do I get access to Akbar FitFam?
Akbar FitFam is used together with your gym. Sign up in the app with your email address, then your trainer or gym admin approves your account. Once you're approved you can sign in and see your plans.
It says my account is not approved. What should I do?
New member accounts need approval before first login. Please wait a little or contact your trainer or gym admin. If it's been more than 48 hours, email us and we'll look into it.
I forgot my password. How do I reset it?
- On the login screen, tap Forgot Password.
- Enter the email address linked to your account.
- Enter the one-time code (OTP) we email you.
- Choose a new password and sign in.
I didn't receive the verification or OTP email.
Check your spam or promotions folder and make sure the email address is spelled correctly. Codes expire after a short time, so request a new one if needed. Still nothing? Contact us and we'll help you verify manually.
Why was I signed out of the app?
For your security, sessions expire periodically. Simply sign in again with your email and password to continue where you left off — your data is safe.
Workouts & Meals
Where do my workout and meal plans come from?
Your plans are created and assigned by your trainer. Once assigned, they appear in the app organised by week and day. If you don't see a plan yet, your trainer may not have assigned one — reach out to them directly.
Can I change my plan?
Plans are personalised by your trainer, so please ask them for changes — for example swapping an exercise, adjusting meal options, or updating your goals.
How do I book a session with my trainer?
Open the sessions section in the app to see your trainer's available time slots and book one that suits you.
Progress Tracking
How do I log my workouts and meals?
Open the day's workout or meal from your plan and mark it as completed. For meals, you can also add a photo so your trainer can review what you ate.
How do I track body measurements and progress photos?
Use the body tracking section to record your weight, measurements and progress photos. Your history is saved so you and your trainer can see how far you've come.
I'm not receiving reminders or notifications.
Make sure notifications are enabled for Akbar FitFam in your phone's Settings → Notifications, and that Focus / Do Not Disturb isn't silencing them.
Privacy & Data
How do I delete my account and data?
You can delete your account from within the app's profile settings. This permanently removes your account and associated data, including plans, tracking history and photos.
You can also request deletion by emailing akbarfitfam.app@gmail.com from your registered email address.
Who can see my data?
Only you and your assigned trainer can view your progress. We never sell your personal information. Read our full Privacy Policy for details.
Still need a hand?
Send us a message and our support team will get back to you, usually within 1–2 business days.